Parcel2Ship Terms and Conditions: Your Guide to Our Policies

Where to find information about us and our services. You can find everything you need to know about us, Parcel2Ship.com Limited, and our services on our website before you order. We also confirm the key information to you in writing after you order, either by email or via your online account.

When you send a parcel with us, you enter into a contract with us based on these terms and conditions, which set out our service obligations to you, your responsibilities, and some other items such as our liability to you.

It is important then that you read all of these terms and conditions very carefully to understand how we will provide services to you. In particular, to help you we have noted some important points below (which you read alongside the rest of these terms and conditions):

Parcel Protection

• You have the opportunity to buy Parcel Protection during the ordering process. If you do not buy Parcel Protection, any compensation which you are entitled to under these terms and conditions is limited to the cost paid for our services only (clause 9.5).
• Where you buy Parcel Protection, you have the option of buying:
• Protection for loss or damage; or
• Protection for loss only.

If we are liable for any losses to you under clause 9 and you have purchased Parcel Protection, the extent of our liability for eligible items will depend on the type of Parcel Protection purchased (clause 9.6).

Prohibited Items, No Protection Items, and Items Protected for Loss Only

• Our website contains lists of items that are Prohibited Items, Items Protected for Loss Only and No Protection Items. Those lists are available here (and may vary from time to time). You should check them in detail to see whether any items you send fall under these lists. Certain items may also require more detail from you before they can be sent using our services.
• Prohibited Items – must not be sent with any of our services. If they are, we reserve the right to deal with any Prohibited Items at our sole discretion and are not liable in any way to you or the recipient of the package containing the Prohibited Item(s) (clauses 7.3 and 9.4.5). Prohibited Items do not benefit from Parcel Protection, regardless of whether Parcel Protection has been purchased.
• No Protection Items – can be sent with our services, however will not benefit from Parcel Protection, regardless of whether Parcel Protection has been purchased. We do not accept any liability to you at all for such items (clause 9.4.6).
• Items Protected for Loss Only – we do not accept liability to you for any damage to Items Protected for Loss Only (regardless of whether Parcel Protection for damage is purchased). Our liability in respect of loss is limited to either a) the cost paid for our services, or b) where you have purchased Parcel Protection, the lower of the value of Parcel Protection cover taken out for eligible items and the actual value of the item(s) at the date of loss (clause 9.6.1.2).

About Us

We are Parcel2Ship.com Limited, a company registered in the United Arab Emirates under company number [Company Number]. Our registered office is at [Registered Address], Dubai, UAE. Our VAT number is [VAT Number].

Our Services

We provide a platform that allows you to compare shipping rates from various courier services and book parcel deliveries. We act as an intermediary between you and courier companies. The actual delivery services are provided by our courier partners including FedEx, DHL, UPS, Aramex, and Emirates Post.

Your Responsibilities

When using our services, you are responsible for:

• Providing accurate information about your parcels, including weight, dimensions, and contents
• Ensuring your parcels comply with all applicable laws and courier partner requirements
• Properly packaging your items to prevent damage during transit
• Being available for collection or drop-off as arranged
• Paying all fees and charges associated with your shipment

Pricing and Payment

All prices displayed on our platform include applicable taxes unless otherwise stated. Payment must be made in full before your shipping label is generated. We accept various payment methods including credit cards, debit cards, and digital wallets. Prices may vary based on courier availability and current market rates.

Cancellations and Refunds

Cancellations may be possible before your parcel is collected by the courier. Refund policies vary by courier partner and timing of cancellation. Processing fees may apply. Please contact our customer service team for assistance with cancellations and refunds.

Limitation of Liability

Parcel2Ship acts as an intermediary and is not liable for loss, damage, or delay of parcels during transit. Such matters are governed by the terms and conditions of the respective courier companies. Our liability is limited to the service fees paid to us, unless you have purchased Parcel Protection.

Privacy and Data Protection

We are committed to protecting your privacy and personal data in accordance with applicable UAE data protection laws. Your information is used solely for providing our services and improving user experience. We do not sell or share your personal information with third parties except as necessary to fulfill shipping services.

Changes to These Terms

We may update these terms and conditions from time to time. We will notify you of any significant changes via email or through our website. Your continued use of our services after such changes constitutes acceptance of the updated terms.

Contact Us

If you have any questions about these terms and conditions or our services, please contact us at:

Last updated: January 2025